February 21, 2008

Innovation and Evolution


The question: What do misconceptions about evolution have to do with marketing and innovation?

I love it when something you’re reading that is theoretically miles away from the your job/life/field of interest jumps off the page and gives you’re a flash of unexpected insight that hits close to home.

This happened to me recently on a flight back from Oklahoma (long story). The unexpected source was an interview (unfortunately only excerpted online) with Mary Midgley in The Believer.

I had previously never heard of Mary. It turns out she is an English moral philosopher and the author of many books, including Evolution as Religion. The basic premise of that book appears to be something like this:

We’ve come to think of evolution as more of a myth or religion than a scientific theory. This fact, combined with some common misconceptions about the theory itself, have lead us astray in some unexpected and important ways.

As someone who is always on the lookout for fresh, commonsense ideas that challenge conventional business and marketing thinking, I was struck by two points that Mary made in the interview.

Here’s the first . . .

“The idea that growth—for instance, economic growth—is natural and required is a mythical idea. This can’t be right, because things do not grow indefinitely in nature; they grow until they’re big enough.”

This reminded me of Jason Fried at 37Signals and his views on the perils of buying into the religion of growth for growth’s sake. It also reminds me of a recent client, who saw their stock tumble dramatically due to small dip in growth.

Here’s the second quote . . .

“The other main misunderstanding is the one which says the universe is run by a hostile competition between individuals . . . (the idea that) if you had enough savage competition eventually things would come right.

But this is a fantasy about how life was made because organisms cooperate constantly. And the sort of “competition” by which they get ahead very often has nothing to do with fighting anything, but finding a new place. You find a new food source, or you start photosynthesis, or something of that sort."

So you’re saying that scrapping it out over that same turf is not nearly as effective as changing the rules and “finding a new place”? Sounds like innovation to me.

Time for Mary to add “business guru” to her resume.

January 16, 2008

Ma.gnolia link dump

Here are some highlights from my Ma.Gnolia bookmark feed, which, combined with Facebook activities, has replaced actual blogging for me.







April 04, 2007

Recent tidbits from my Ma.gnolia bookmark feed

In case you didn't know, there are two flavours of feed on offer here.

Posts have been admittedly quiet lately, but I've been sharing loads of links via my Ma.Gnolia bookmark feed.

Here are a few recent favourites . . .

February 26, 2007

Northern Voice Wrap-Up


I spent Friday and Saturday at Northern Voice.

A lot of information went into my brain during that time. Some of it survived.

So what is Northern Voice? The organizers describe it as “Canada’s Blogging Conference”. It’s really about a lot more than just blogging, though.

A more accurate but much more wordy description would be “Canada’s Conference for People Who are Interested in the Power and Potential of the Social Web and it’s Impact on All Aspects of Our Lives.”

Attendee-wise, there was a great, eclectic mixture of folks at the event. This mix included but was not limited to journalists, educators, activists, marketers, entrepreneurs, photographers, artists, writers, uber-geeks, web designers and at least one guy who dressed like a dragon because the people who read his blog voted and decided that he should.

For me, this mixture demonstrates exactly why I get so excited by this stuff—it has the potential to change so many aspects of our daily life.

As far as the sessions went, here are a few of my favourites:

  • I’ve never been part of a human bar graph before, but the Meatspace meets the Blogosphere Mash-Up run by the folks at Foo Associates changed that. Fun!
  • Nancy White and Lee LeFever moderated an excellent discussion on the big theme of community As the discussion went on Nancy and Lee added keywords to the blackboard, which ended up embodying the current state of online community—very messy and very interesting.

    I noticed a fundamental divide in this session—and other sessions as well—that boils down to differing opinions about the fundamentals of human nature. Is the social web a force of good or will the spammers and flamers inevitably ruin it all?

    Along these lines there was a hilarious moment when someone made this deadpan comment to the group: “I just wanted to mention that I have some low cost Cialis and Viagra if anyone is interested.”
  • The panel session on social software and learning laid out a compelling vision of the educational environment my kids will hopefully have in store for them—bottom up instead of top down, active instead of passive. Great to see so many smart folks giving this such careful thought.
  • Nancy White’s solo session on Saturday was a thoughtful look at some of the tensions at the heart of life on the social web. Nancy’s enthusiasm is contagious and she managed to shed a lot of light on the complex interplay between personal and collective experience. Bravo Nancy!

So there you go. It was fun. It was exhausting. I’m looking forward to next year. Big thanks are due to all of the organizers. So . . . thanks.

Were you there too?

What did you think?

Leave me a comment or a link and let me know.

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February 22, 2007

Welcome to the World of Webkinz


Webkinz is the most interesting new business idea I’ve heard about in a while.

And what makes it even more interesting is that I first heard about it not from Steve Rubel or Michael Arrington but from a very sweet 5-year old girl named Kendra.

Created by Ontario-based gift and toy maker Ganz, Webkinz is an interesting mash-up of up beanie babies, neopets and a whole whack of the best ideas from the online world—from social networking to chat to avatars to online virtual worlds and beyond.

Here’s an excerpt from a recent Washington Post piece on the phenomenon:

Each stuffed animal comes with an identification number that gives children access to the Webkinz site. There, owners discover their pets' online personas ("I'll let you in on a secret," reads the profile of a cocker spaniel. "I love fish sticks, and I've always wanted a bunny clown.") Children can buy clothes for their pets using virtual money, outfitting them in baggy jeans or pink tutus. They can also decorate their pets' virtual rooms with such items as a stove, a boy-band poster or a bed shaped like a pirate ship.

For many children, Webkinz offers a "Velveteen Rabbit" moment: a chance for their real-world toys to come to life and play with their friends. Snuggling next to your Webkinz before falling asleep is fun, kids say. Designing outfits for a pet in the Webkinz SuperModelz game and having your friends vote on their favorite is even better.

Children can also train for the instant messaging marathons of their older siblings' worlds by sending preset phrases to their friends. They can even invite pets over to hang out -- virtually, of course.

Since it launched in 2005, the site has grown to over 1,000,000 users. And even more impressive, it’s all been done without an advertising budget.

I have seen first hand how this works—thanks to our conversation with Kendra and her enthusiastic mom this past weekend, my 4 year old is one of those million-plus users as of yesterday!

When it comes to security—obviously a big deal in the minds of parents for anything online involving kids—Ganz seem to have their based covered too. As B.L. Ochman sums it up in a recent post:

Safety is Webkinz' biggest parental appeal, and the site says that "chat is constructed, so users can’t type in whatever they want. Nothing inappropriate can be said, and there is no way to exchange any personal information."

I find this whole thing incredibly interesting on a number of levels . . .

First, as the Washington Post’s Ylan Q. Mui observes, it’s a fascinating illustration of “how children's play is changing, moving effortlessly between the real world and the Web.” My son is growing up in such a different world than I did.

And second, I am fascinated by the way a farily traditional consumer goods manufacturer like Ganz has suddenly established this powerful direct connection with their customers by merging the physical and virtual worlds in such an innovative way. I would love to know the inside story of how this innovation came about.

And finally, I am convinced that there are many more companies that could benefit from a similar approach—taking a traditional product and adding a new network-powered dimension to create an infinitely richer and more valuable customer experience.

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February 20, 2007

Jet Blue's YouTube Apology

Welcome to damage control 2.0.

After a disastrous few days that saw dozens of cancelled flights and hundreds of stranded passengers, Jet Blue have made been making a real effort to offer a sincere apologize to their customers and explain what they're doing to make sure it doesn't happen again.

What's interesting is how they've done it.

No press releases or canned sound bytes from the media relations people. Instead, they've posted this video on YouTube (also embedded on their site):



If the user comments at YouTube are any indication, the response from customers has so far very positive:
"I couldn't live without JetBlue! I appreciate your personal message and attention to every new problem. We ALL learn from our mistakes."

"This is the way a CEO should act in such situations! Good Luck jetBlue!"
"I will still fly jetBlue, even though the airline kindda screw up the past few days. Thank you jetBlue for recognizing a problem and doing something about it!"
Beyond the video apology they've instituted a new Passenger Bill of Rights that's retroactive to cover the period of disruption. Here are the details (from the Consumerist):

• Delays 1-2 hours: $25 off a future flight
• Delays 2-4 hours: $50 off a future flight
• Delays 6+ hours: Free round-trip ticket


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February 19, 2007

But what does it all mean

I added this video to my ma.gnolia bookmarks when I first saw it a few weeks back. But having just watched and enjoyed it again I've decided to go beyond a bookmark and share it here.

So what is it?

It's a brief and actually quite moving summary of why we live at such an interesting moment in history. Enjoy . . .



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